Effective Date: 10th January 2025
At Capjewel, we are committed to ensuring that our customers are fully satisfied with their jewelry purchases. If for any reason you are not happy with your purchase, please read our Refunds and Returns Policy to understand the process and conditions for returns and refunds.
1. General Policy Overview
- We accept returns and offer refunds on non-sale items purchased directly from our website, within 14 days from the date of delivery.
- Sale items are not eligible for returns or refunds, unless they are faulty or damaged.
- All returns must meet the conditions outlined below to be eligible for a refund.
2. Eligibility for Returns
To be eligible for a return and refund, the following conditions must be met:
- The item must be in unused and resalable condition.
- The item must be returned in its original packaging, including all tags, labels, and accessories.
- Jewelry that has been worn, altered, or damaged cannot be returned unless faulty or defective.
- The return request must be initiated within 14 days from the date of delivery.
3. How to Initiate a Return
To initiate a return, follow these steps:
- Contact Us: Reach out to our customer support team at info@capjewel.com with your order number and details of the item you wish to return.
- Return Authorization: Once your request is received and approved, we will issue you a Return Authorization Number (RAN) and provide instructions on how to return the item.
- Return Shipping: Pack the item securely in its original packaging and include your Return Authorization Number (RAN) inside the package. You will be responsible for return shipping costs unless the item is defective or incorrect.
4. Return Shipping Costs
- Standard Returns: Customers are responsible for the shipping costs when returning an item.
- Defective or Incorrect Items: If you receive a defective or incorrect item, we will cover the return shipping costs and provide a prepaid return label.
5. Refund Process
Once we receive your returned item and it passes our inspection, we will process your refund as follows:
- Refund Method: The refund will be issued to the original payment method used for the purchase.
- Processing Time: Refunds typically take 5-7 business days to be processed after we receive and approve the return.
- Partial Refunds: If the item shows signs of damage or use, we may issue a partial refund or reject the return, depending on the condition of the item.
6. Non-Refundable Items
The following items are non-refundable:
- Sale or clearance items.
- Customized or personalized jewelry (engraved or made to order).
- Items that have been worn, altered, or damaged by the customer.
- Gift cards or promotional offers.
7. Damaged or Faulty Items
If your item arrives damaged or faulty, please contact our customer support team immediately at info@capjewel.com within 7 days of receiving the product. We will assist you in either arranging for a return or offering a replacement, depending on your preference.
8. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the replacement item.
9. Contact Information for Customer Support
If you have any questions or need assistance with a return or refund, please contact us:
- Email: info@capjewel.com
- Business Name: Capjewel
- Address: Liyar Behar Colony, Karachi, Pakistan
10. Changes to This Policy
We reserve the right to update or change our Refunds and Returns Policy at any time. Any updates will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any changes.